Elevate Your Business with Our Outstanding Net Promoter Score

In today's competitive market, customer satisfaction is paramount. Companies that prioritize customer experience often see substantial growth and long-term success. One metric that encapsulates customer loyalty and satisfaction is the Net Promoter Score (NPS). Based on the last two years, we're thrilled to share that our company has achieved an exceptional NPS of 96!!

Net Promoter Score is a powerful tool that measures customer loyalty by asking a simple question: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?" Based on their responses, customers are categorized into:

• Promoters (9-10): Enthusiastic customers who will continue to buy and refer others, fueling growth.
• Passives (7-8): Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
• Detractors (0-6): Unhappy customers who can damage your brand through negative word-of-mouth.

NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters, giving a score that ranges from -100 to +100. A high NPS is a strong indicator of customer satisfaction and loyalty, while a low score signals a need for improvement.

We're on a mission to create exceptional experiences and build lasting relationships with our customers. Our impressive NPS is a testament to our hard work and dedication, and we appreciate the loyal following Kreller has experienced over the past 28 years.